The entire experience was magnificent. Room 1224 was amazing, food in all restaurants except one was terrific. Italian was just ok but pizza was great. I went with a girlfriend as our husbands do not love the beach time as we do. Adults only and for us all exceeded expectations, especially support. Bath products, generous and wonderful. Ample water in refrigerator, towels ample. Turn down service and bedding was luxury. Snorkeling in shore area was nice and you can get a snorkel or dive tour directly from dock on shore if you want to go out. I wore beach shoes as recommended by other reviewers. Fun exercise at the pool with Arbey and a young female whose name I have forgotten top water aerobics. I would return in a heartbeat. The hotel has a huge grounds and staff, many restaurants and coffee store. Housekeeping and wait staff are great. Sky view bar, beautiful. We did the all inclusive and adult drinks were plentiful and yummy. Never left the hotel area because we enjoyed it so much. Super friendly and highly recommend. Can’t wait to return!
We Seen Secrets Aura after Christmas and through New Year’s. The hotel is an older home but it was quite clean and the staff was quite friendly and helpful. Also, I had the pleasure to talk with interesting people who work there and in their free time go diving with some pros around the island. I would like to see the cozumel dive sites map for rookies like me. Our aim was to break and revel in the sun and oceanfront views, and we all did.
Though we stayed in an oceanfront suite measures from the shore (original pic is opinion from space) on the other hand, there was considerable space on the shore and in the pools on each side of the house. The food was great and there are loads of selections to pick from as you have access to this sister property restaurants in Sunscapes Sabor adjoining door.
We appreciated that all inclusive, beach, pools, activities, beverages (except restricted beer choice for us Wisconsinites). Aubey is a hoot and enjoyable! We adored their helpfulness in reserving trips and cabs to explore the island. Most relaxing holiday for all of us in 25+ years. 24 hour coffee shop and room service amazing in addition to comfy room amenities!
My wife and just returned from Keys Aura at Cozumel. A gorgeous hotel with fantastic dining choices. The restaurants had excellent food and a great deal of excellent wait employees and hosts and hostesses. Check in and out were simple, space relaxation was amazing and the hotel itself was clean and nicely preserved. In the Marketplace Cafe restaurant we had the joy of fulfilling the hostess, Laura. Very pleasant and remembered our names and has been a joy daily. By far our favourite server was Erick. He was like the household. An superb young guy and a fantastic waiter. Overall a gorgeous holiday here at Keys Aura.
Did I have a horrible time? No. Would I go back or recommend Secrets Aura? No. The beach was rocky but the water was clear. The food was ok but the portions were small. The room was clean but worn. The staff was friendly and accommodating. If you’ve been to another Secrets resort this will definitely be a let down.
Fantastic staff and attractive views. Preferred rooms have excellent views of the beach and the staff was quite friendly and considerate. Fantastic restaurants and high quality of servers, food were exceptional and quite personable.
The area, Ocean view, amazing. Each of the Restaurants and the meals yummy, tasteful! The Service is Specific. Folks are extremely attentive. The Drinks, everything that you request they have it. The Beach and The sea are Simply Perfect! So, why I really don’t give them 5/5 about the Revenue event, among these was quite impolite, asking about a few visual handicap I have. That was really awful.